Thank you for choosing Lore Beauty! We are dedicated to providing exceptional and professional beauty treatments, including facials, waxing, and tinting. Your satisfaction is our priority. Please review our refunds policy to understand our guidelines and procedures. 2. Refund Eligibility 2.1. Service Satisfaction We strive to ensure that every service meets your expectations. If you are not satisfied with the result of your facial, waxing, or tinting service, please contact us within 48 hours of your appointment. We will do our best to address your concerns and offer a complimentary follow-up appointment. No full service refunds are available after the treatment is completed; however, we offer complimentary follow-up treatments, credit, or a 25% discount on your next treatment. 2.2. Cancellation and No-Shows As a small salon, we rely on the respect of bookings to ensure we can provide the best service for all clients. Deposit Policy for The Glass Facial: A $50 deposit is required to secure a booking for The Glass Facial. This deposit is non-refundable and will be applied toward your treatment. A 10% surcharge applies to all online bookings over $50; this will be deducted from your service total on the day of your appointment. Clients are allowed one courtesy reschedule if done at least 10 days in advance. Reschedules made less than 10 days in advance will incur a $50 rescheduling fee (non-refundable and not deducted from your final service balance). Same-day cancellations or cancellations made less than 12 hours before the appointment may reschedule but will incur a $75 rescheduling fee (non-refundable and not deducted from your final service balance). 2.3. Refunds for Prepaid Services Refunds for prepaid services are not provided. If you need to reschedule or cancel a prepaid service, please contact us within 48 hours to discuss alternative arrangements or credit options. 3. Service Issues 3.1. Facials Due to the stimulation from phyto-nutrient facials, some redness and sensitivities may occur post-treatment. This will be discussed during your consultation. If you have concerns, please contact us within 48 hours. We will assess the situation and offer a complimentary follow-up treatment if necessary. 3.2. Waxing Minor discomfort and irritation are normal with waxing. For extreme reactions such as allergies or burns, please inform us within 48 hours. We will review your case and offer a complimentary touch-up if required. 3.3. Tinting If you are dissatisfied with your tinting results, please contact us within 48 hours. We may offer a complimentary adjustment or touch-up. 4. How to Request a Refund or Adjustment To request a refund, adjustment, or discuss service issues, please contact us at 0421 190 626 or hello@lorebeauty.com.au with your booking details and a description of your concern. 5. Exceptions We reserve the right to make exceptions at our discretion. Certain promotions, packages, or special services may have different refund policies, which will be communicated at booking. 6. Right to Refuse Treatment We have the right to refuse services if you are violent, threatening, under the influence of drugs or alcohol, or if you refuse to follow and acknowledge our policies. 7. Changes to Policy We may update our refunds policy at any time. Updates will be posted on our website and communicated as needed. Disclaimer: Name Change from Dulce Body to Lore Beauty Dulce Body has officially rebranded to Lore Beauty. All client forms and agreements signed under Dulce Body remain valid under the new name. No action is required from you, and all terms and conditions remain unchanged unless otherwise stated. LORE BEAUTY